The Simplus Full Face Mask is a very popular award-winning mask by Fisher & Paykel and we now have available the option to purchase the mask with a spare cushion which is not just more cost-effective, but is always handy to have a spare in case of accidents, or some patients like to swap cushions when washing one to give it longer to air dry.

Hope2Sleep's Observations:-

The Simplus is a lovely robust mask with a nice soft cushion, but from our experience it doesn't always suit people with a slim nasal bridge and Fisher & Paykel have brought out the Vitera Mask now to suit patients with a slimmer nose bridge.  However, sometimes people tend to fit the mask too high up on the nose, so anyone experiencing eye or leaks at the nasal bridge area should check they have the mask in the correct position.  Many people with slimmer nasal bridges do have good success with the Simplus though with the addition of the Silent Night Mask Liners. Alternatively, Fisher& Paykel have since brought out the Vitera Mask to address this problem for patients with slimmer nasal bridges. They also now have a mask that avoids the nasal bridge altogether which is getting good reviews, called the Evora Full Face which is a more minimalistic mask.

An added benefit of this Simplus mask is that all 3 cushion sizes fit on the same mask frame, so a new mask isn't needed to be purchased if a different size cushion is ever needed.

The headgear on the Simplus mask is very robust with 3 different areas for adjustment - lower straps, upper straps and over the head.  This helps to get a better fit and there are 2 sizes of the headgear (small or medium-large).

Fisher & Paykel say:-

Simply Fits and Performs!

When engineering the Simplus our designers set out to create a mask that revolutionized Full Face comfort, seal and easy use.

1. The RollFit™ Seal - As the name suggests, the one-piece seal “rolls” back and forth on the bridge of the nose to adjust automatically. In doing so, the RollFit Technology reduces pressure on the bridge of the nose.  The RollFit Seal incorporates Integrated Stability Panels to enhance the sealing performance and the Advanced Air Diffuser is designed for minimal noise and draught.
    

2. ErgoForm™ Headgear - This breathable, ergonomically designed headgear self-locates high on the rear of the head, allowing for unrestricted head movement (sideways, up and down). Incorporating Stretch and Non-stretch Panels, the ErgoForm Headgear is designed to hold its shape and allow stretch where it is required, for optimal usability and performance. Embedded VELCRO®* Tabs with EasyClip Hooks enable fast fitting and removal. The Adjustable Crown Strap enhances mask stability.
    
3. Easy Frame - This low-profile frame is stable, durable and small, and ensures a clear line of sight.  The one frame fits all three seal sizes and has an Easy-Clip Frame Attachment to aid assembly after cleaning.  The Ball-and-Socket Elbow rotates for freedom of movement while reducing drag from the CPAP tube.  

All of these three components are designed to work in harmony.   In combination, these components offer the comfort, seal and easy use that Fisher & Paykel Healthcare masks are known for. 

The Simplus Full Face Mask is available in the following options:-

• Small Cushion Mask with Small Headear

• Small Cushion Mask with spare Small Cushion and Small Headgear

• Medium Cushion Mask with Medium-Large Headgear

• Medium Cushion Mask with spare Medium Cushion and Medium-Large Headgear

• Large Cushion Mask with Medium-Large Headgear

• Large Cushion Mask with spare Large Cushion and Medium-Large Headgear

Click Here to Download Sizing Template

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.