We have two options of the Evora mask, so for patients who have not used this mask before it is advisable to purchase the 'Fitpack' the first time containing all the cushion sizes, and for patients who have tried the mask previously, the other option at a special price is to purchase the size you use and these come with an extra cushion in the same size.

Hope2Sleep Charity's Observations:-

The Evora Full Face Minimal-Contact Mask is yet another welcome addition for mouth breathers who prefer less mask on their face and with the option of easily wearing reading glasses. Some benefits we've observed on first impressions are:-

• There are no magnetic clips on the Evora, which is a huge bonus for patients concerned about magnetic interference with hearing aids, cochlear implants and even pacemakers etc.
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• There is a strap which clips to the front of the mask cushion which is part of the headgear, so when washing the headgear, this strap can be removed without having to undo the side velcro, meaning you can wash the mask and keep the headgear adjusted in the position how you know it fits well. (Sometimes a slight tweak can be needed after washing though).
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• The headgear comes with Fisher & Paykel's unique 'VentiCool' technology to prevent overheating which can also help prevent hair getting greasy.
   
• It is very easy to take the mask apart for cleaning and reassembling it.
   
• Due to there being no contact with the nose bridge, the mask will appeal to those who are more susceptible to nose bridge sores and people who like to wear reading glasses with the mask on.
   
• There is a Fitpack option which contains all three different sized cushions to experiment with properly at home in your own bed as it's so important to be laid down and using the machine to get the best fit. In fact, if ordering the mask online without being able to try the sizes, it is highly recommended to purchase the Fitpack the first time. Once you know which cushion size you are, then replacement cushions can be bought separately as they all fit the same standard size mask frame.
   
• The mask frame and cushions have been been designed with 'wing' shapes which support the nose well, and due to it's supportive 'wings' can also help prevent leaks from the sides of the nostrils.
   
• The mask cushions are soft to help with comfort.
   
• The exhale vents are designed not to blow onto the bed partner and are aimed downwards.

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Fisher & Paykel say:-

EVORA FULL IS MINIMAL CONTACT WITH FULL PERFORMANCE:-

The next generation of Dynamic Support Technology™

The F&P Evora Full mask features are uniquely designed to optimise performance throughout the night. Dynamic Support Technology combines Stability Wings with the Floating Seal to allow for freedom of movement while keeping the mask comfortably in place.

Secure Comfort

The decoupled seal accommodates for movement while the soft silicone gently wraps under the nose for a comfortable night's sleep.

Removable Clip Frame

Enables the headgear settings to stay in place during fitting and cleaning.

Patient Trial Outcomes

93% of trial participants never or rarely experienced unintentional air leak into  their eyes while using  the Evora Full mask.
96% of trial participants were able to sleep in  their preferred sleeping position while using the  Evora Full mask.
98% of trial participants never or rarely felt claustrophobic whilst using the Evora Full mask.

Mask Content Options:-

The mask can be bought as follows:-

• Fitpack containing all 3 cushion sizes (XS, S/M and L) which is highly recommended when first purchasing the mask
• Size XS (extra small) with spare XS Cushion
• Size S/M (small to medium) with spare S/M Cushion
• Size L (large) with spare L Cushion

Standard Headgear is supplied with all mask options, but Extra Large Headgear is also available as an additional option.

All mask parts can be bought separately as and when required (on separate listings).

Tips:-

• Be careful when cleaning, not to pull on the smaller mask tubing and use the solid end of the tubing at the mask end to remove it. Take this solid end between your fingers and rather than pull, slightly turn to disconnect (see the fitting video below).

• The white small swivel at the hose end of the smaller mask tubing often stays inside the end of your larger machine's hose, and this does require cleaning to allow it to swivel freely, so if it is in your larger hose it will need removing.

• When disconnecting the mask cushion from the frame, hold the firmer parts of the mask cushion, which will cut down on accidents to the mask cushion.

Click to download Manual

Click to download Patient Trial

Fisher & Paykel Healthcare now have Apps available to help with their newest masks.  To download for the iPhone visit the App Store or for Android mobiles visit the Google Store.

Introduction to Evora Full Face Mask

Fitting Evora Full Face Mask

Cleaning Evora Full Face Mask

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.