This DreamWear Nasal Mask is the original unique design for nose breathers, and Philips were the first company to launch a mask with the hose at the top of the head, and this was also the first mask introducing the innovative way the air is pushed directly into the mask via the tubular mask frame.  Due to its success Philips then brought out the DreamWear Full Face Mask for mouth breathers which is just as popular.

The mask is welcomed by people who like to wear as minimal a mask as possible on the face.  In fact Philips Respironics have described it 'like wearing nothing at all' and comments from some of the users are endorsing this statement - certainly in comparison to other masks they've used!

Hope2Sleep's Observations:-

• The upgraded headgear with arms is proving to be a positive improvement to the original headgear. This mask really does feel so light and almost as if nothing is on the face!  
   

• The way the nasal cushion seals in the 'under-the-nose version is a real bonus, but for patients who prefer pillows inside the nose, there is also the option for those instead.
   

• Nasal bridge sores will not be a problem with this mask!
   

• The fact that all sizes of under-the-nose cushion or nasal pillows are included in the fitpack means that selecting the wrong size won't be an issue!
   

• Amazed at the way that when lying on the side the air is simply directed through the tubular frame on the opposite side. We have also carried out testing with a CPAP Manometer, proving there is no pressure reduction when sleeping on our side.
   

• Due to the hose connecting directly onto the mask frame at the top of the head, the hose is unobtrusive, and especially if used with the Hose Lift which angles the hose tube from above the head too and is helpful for stopping the hose dragging on the mask, thus causing leaks.  (For people who don't wish to have their hose above them, it may be helpful to purchase a Hose Strap and Clip to attach the hose to their nightwear which also helps prevent the hose dragging on the mask).
   

• Easy to clean and re-assemble.
   

• A huge benefit for some people is that as well as swapping between the 'under-the-nose' cushion and pillows, the mask can be converted to the full face version for people who occasionally need to mouth breathe (such as when they have a cold or nasal stuffiness).  The DreamWear Mask Mouth Cushion can easily be attached to the silicone tubular mask frame.  However, the headgear is not the same on both masks, so a separate DreamWear Full Face Headgear will be needed for using it with the mouth cushion, but this will still make it cheaper than purchasing a separate mask.

Some Common Questions answered by Philips Respironics:-

Philips Respironics say.....

"Like Wearing Nothing At All...

...and designed to provide many of the benefits of nasal and pillows masks, DreamWear allows patients to have the best of both mask types.  Its remarkable design directs airflow through the frame so patients can sleep comfortably.  The minimal contact, under-the-nose cushion prevents red marks, discomfort or irritation in the nostrils or on the nose bridge.

Freedom Of Movement

DreamWear users experienced more freedom of movement throughout the night than with their current prescribed mask. Unrestricted by cumbersome tubing, patients can sleep in any position they desire – on their stomach, side, or back.

Exceptional Fit And Comfort

Users stated that DreamWear was more comfortable, appealing and had a better fit than their prescribed mask.  DreamWear’s soft, flexible silicone frame and fabric wraps provide a soft touch on the patient’s cheek."

One-Size-Fits-Most:-

DreamWear 'Under-the-Nose' Mask

FITPACK OPTION:-

SINGLE SIZE OPTIONS:-

• Medium Mask Frame which fits most people.

• All Cushion Sizes - Small, Medium, Medium-wide and Large. 

• New Improved Standard Headgear with Arms.

• Pair of Fabric Wraps.

• Medium Mask Frame which fits most people.
• One Cushion in a choice of - Small, Medium, Medium-Wide or Large.
• New Improved Standard Headgear with Arms.
• Pair of Fabric Wraps.

DreamWear Silicone Pillows Mask

FITPACK OPTION:-

• Medium Mask Frame which fits most people.

• All Silicone Pillows Sizes - Small, Medium and Large. 

• New Improved Standard Headgear with Arms.

• Pair of Fabric Wraps.

DreamWear Gel Pillows Mask

(The Gel Pillows were the original design but have now been discontinued and replaced with Silicone Pillows).

• Medium Mask Frame which fits most people.

• All Gel Pillows Sizes - Small, Medium and Large. 

• New Improved Standard Headgear with Arms.

• Pair of Fabric Wraps.

For people who need a smaller or larger frame, this is available as an optional extra.  

Additional replacement Headgear, Fabric Frame Wraps and the Nasal Cushions can also be purchased separately - as can a mouth cushion when nasal breathing is difficult (converting the mask to a full face one) but the full face headgear will also be needed.

Once one of the DreamWear masks above are supplied or bought, the type of cushion (under-the-nose or nasal pillows) can be used with any of them as they simply attach to the same frame.

IMPORTANT 

It is VERY important to have the correct frame size and here's an image to help show how it should look:-

For smaller or larger frames these are available separately.

There are helpful videos below of both versions of the DreamWear Mask:-

DreamWear Nasal 'Under-the-Nose' Cushion Mask
Fitting and Assembling

DreamWear Nasal 'Under-the-Nose' Cushion Mask
Adjusting for Leaks

DreamWear Nasal (Silicone or Gel) Pillows Mask
Fitting and Assembling

DreamWear Nasal (Silicone or Gel) Pillows Mask
Wearing and Adjusting for Leaks

 DreamWear Nasal (Silicone or Gel) Pillows Mask
Extra Tips for Leaks

DreamWear Nasal 'Under-the-Nose' Cushion Mask
Disassembling and Cleaning

DreamWear Nasal (Silicone or Gel) Pillows Mask
Disassembling and Cleaning

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.