Hope2Sleep's Observations:-

Our trial of this new mask found it to be far superior to other nasal pillows masks used previously (including Respironics' own pillows masks), which must be down to the way they fit around the entrance of the nose. 

A well respected Sleep Medic pointed out to us that she found the heat from her patients' humidifiers caused the gel pillows to swell which possibly helped give an even better seal.

The mask comes in 2 options:-

'Nuance'

With a soft and light fabric frame, including all sizes of pillows (small, medium + large).  The gel nasal pillow is secured in place on the frame with a built in retaining ring.  The Nuance frame Velcro tabs connects to the headgear at connector loops attached to the crown straps.

Please Note:  The fabric frame used with the Nuance is not compatible with the Nuance Pro headgear.

'Nuance Pro'

With a silicone frame and gel pads, including all sizes of pillows (small, medium + large).  The Nuance Pro frame is made of flexible clear silicone.  It includes gel pads at the cheek area of the frame to cushion the area.  The gel pads are permanently attached to the silicone frame and cannot be removed.  The headgear is designed with Velcro closure tabs which attach to slots in the silicone frame.

Please Note:  The silicone frame with gel pads used with the Nuance Pro is NOT compatible with the Nuance fabric headgear. (There is also an optional Reduced Size Fabric Frame, but so far NOT in the Silicone Frame version).

Both the Nuance and Nuance Pro have the same highly flexible and lightweight Short Tube, which creates a buffer between the long hose and gel nasal pillow - allowing for movement during sleep without disrupting the seal.  The end of the short tube includes a swivel allowing the long tube to turn without torquing the short tubing.   The tube is attached to the pillow cushion platform which is inserted into the opening of the frame.  The gel pillow easily attaches to the pillow cushion platform.

Another good feature is that the mini hose can also be angled upwards and placed through the loop in the top of the headgear.  Just ensure it's angled away from the eyes (as stated in the video below).

REMINDER - The 16 inch Mini Hose Cover will fit this Short Tube for insulation to ensure full protection from 'rainout' (water entering the tube from the humidifier).

The respective headgear of both the Nuance and Nuance Pro have a built in hose loop at the crown, so that if desired, the short tube can be routed up and over the top of the head to keep the hose out of the way during sleep.  Many people find this of enormous benefit!

Philips Respironics say:-

Fitting Instructions

Correcting Mask Leaks

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.