Hope2Sleep Charity says:-

Philips Respironics have released their newest CPAP machine, the DreamStation 2 and it is available in two options:-

Philips Respironics newest DreamStation 2 range:-

• DreamStation 2 Advanced Auto CPAP (APAP) with built-in Humidifier

• DreamStation 2 Advanced CPAP (Fixed Pressures) with built-in Humidifier (to be added soon)

Most people when privately purchasing a machine do need to go for the Auto CPAP (APAP) version, to automatically treat the sleep apnoea, but the Auto CPAP has the best of both worlds as fixed CPAP mode can also be used, as whilst the majority of patients do well on auto pressures, there are also many who get on better with a fixed pressure when prescribed by the sleep clinic. (Please note that the Fixed Pressure CPAP version can only be supplied with prescribed pressures issued by a sleep clinic or consultant.

The DreamStation 2 is 29% smaller than its predecessor, the original white DreamStation, even though it now includes a built-in Heated Humidifier, and is also 32.5% lighter making it better for travel. Our first impressions are that the DreamStation 2 is quieter than the original DreamStation (even though the the original DreamStation isn't a noisy machine either) and many people will appreciate the touch-screen controls.

DreamMapper is available for the DreamStation 2 which makes it easy to see the results of your CPAP therapy via the screen on the CPAP machine and the DreamMapper App. An example of this is on the Android App screenshot below and you can see more information at the relevant Android PlayStore or at the Apple App Store.

DreamStation 2 Specification:-

• Integrated Humidifier: Holding 325 ml water and having 5 modes for humidity settings
• Pressure Range: 4 cm to 20 cm
• CPAP Modes: Auto APAP Pressures and Fixed CPAP Pressure
• Tubing Compatibility: 12 mm standard/heated, 15 mm standard/heated and 22 mm standard
• Altitude Compensation:  Automatic
• Connectivity: Integrated Cell Modem and Bluetooth
• Ramp Time: 15, 30 and 45 minutes
• Ramp Starting Pressure:  40-10 cm
• Advanced Features: CPAP Check, Auto Trial and EZ Start
• Flex Pressure Relief: Off, 1, 2 or 3
• Display: Colour Touchscreen/Push Therapy Button
• Filters: Reusable Pollen and Disposable Ultrafine
• Electrical Requirements: 100-240 VAC, 50/60 Hz, 1.0-2.0A
• Warranty: 2 Years
• Weight: 1040 g (without power supply) 1336 g (with power supply)
• Size: 256.8 mm length x 158.5 mm wide x 84.8 mm high

Box Contents:-

• Dreamstation 2 CPAP (APAP) Machine
• 15mm Slim Tubing
• Carry Case
• Disposable Filter
• UK Power Supply

Click Here to download Quick Start Guide

Click Here to download Manual

HUMIDIFIER HELP

• Any unused water in the humidifier should be discarded every morning, as it is a perfect breeding ground for germs and bacteria and mould can form. The humidifier should also be rinsed out daily and at least once a week given a deeper wash.
   

• Distilled Water is better to use as there will be no build up of minerals and limescale in the humidifier chamber which will need more thorough cleaning, but it is difficult to find in the UK and expensive. However, if the water is safe to drink then it is safe to use in the humidifier. (It just means that using tap or mineral water will require more rigorous cleaning of the humidifier chamber).
   

• NEVER use Deionised Water in the humidifier as it is unsafe for respiratory equipment.
   

• NEVER place anything except water inside the humidifier, such as menthol crystals or aromatherapy oil etc, which will damage the humidifier and the machine, and is not medically safe.

IMPORTANT NOTE:-

CPAP is a prescription item and we CANNOT sell one without signed approval from your sleep clinic, CPAP prescription or proof of diagnosis, such as a copy of your sleep study results. 

If you require a form to give to your clinic prior to or after ordering, please click on the following link to download the form:-

Click here to download CPAP Approval Form

Please fill in your name and address on the downloaded form which can then be taken to, sent to or emailed to your clinic, as without approval we cannot release any CPAP machines. If your clinic have instructed any specific settings, these will be set up before the machine is despatched to you.

Please email the completed form back to us or proof of your diagnosis as soon as possible after placing an order to sales@hope2sleep.co.uk so that we can arrange delivery to you.

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.

CPAP and APAP Machines are a prescription item and we cannot release them for purchase or for our CPAP Rental Care Package until we have signed permission from your sleep clinic, proof of diagnosis or a prescription from a sleep professional.

Immediately prior or after placing an order for a CPAP machine or for our CPAP Rental Care Package, please email one of the above documents to us at sales@hope2sleep.co.uk for purchases or cpap-rental@hope2sleep.co.uk for rentals, or you can send it via post to the address on our 'contact us' page

If you do not have an existing proof of diagnosis we have a downloadable form on the link below for your sleep clinic or consultant. Please fill in your name and address on the form which can then be taken to, sent to or emailed to your clinic, as without approval we cannot release any CPAP machines. 

As soon as we have this permission you can purchase or rent a CPAP machine, and we will  send your machine if you have already placed your order. 

Please note that if your clinic have instructed us to change any settings on the machine, this will be done by us prior to sending the CPAP out to you.

Click here to download the CPAP Approval Form

CPAP Masks are NOT a prescription item so no approval is needed.

If you have any queries before or after purchase of a CPAP machine, please 'contact us' or call our helpline on 0300-102-9711.