Home > Cleaning Products
Part Number: AG-CLN-WABrand: AG Industries
Availability:
No stock, discontinued
UPDATE MAY 2021 - The manufacturer has now suddenly discontinued the Cleaning Wand, which is disappointing as we'd hoped they would actually upgrade it to be compatible with the slimmer hoses. Instead, they have brought out a silicone cleaning brush to avoid the damage that sometimes bristle brushes can cause to hoses.
This Tube Cleaning Wand is designed for safe cleaning of 22 mm standard CPAP, BiPAP and Non-Invasive Ventilator Hoses without the risk of damaging them.
Please note it is NOT compatible with slimmer 15 mm hoses.
This Tube Cleaning Wand enables easy and safe cleaning of 22 mm width hoses and is supplied with 7 starter moist cleaning pads (additional pads can be purchased separately). There are several benefits to using this:-
Full instructions are on the packaging, but briefly:-
IMPORTANT NOTES
I have been using the CPAP cleaning wand and I think it is such a brilliant gadget to clean your CPAP Hose. I definitely recommend to others.
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Useful. A bit expensive for what it is. Main gripe is that once put together, it is difficult to dismantle (in fact impossible for me), because I cant push the buttons back in to dismantle it.
This product is fantastic! I have always struggled to get the hose completely dry inside, so much so, that I purchased an additional hose as a spare to give the other plenty of time to dry. I’ve tried everything that everyone on the support site suggested but I could still see water droplets days later! The whole thing (including the handle) pushes right through the hose, cleaning and drying it thoroughly first time. I also used it (gently) in the flexible tubing in my Dreamwear mask which I also previously had trouble getting clean and dry. Whilst replenishing the cleaning discs that come with it will be an ongoing cost, this process saves me so much time that for me it is well worth the investment. The cleaning discs are quite thick and excellent quality. Can’t recommend this product highly enough, worth every penny.
Response:
Thanks for such an in-depth review Heather and really pleased the Cleaning Wand is working well for you 😊
I have used this and found it saved a time
Even though the product is very good and the quality is excellent, I have the new Airsense 10 ResMed machine with the climate hose.Unfortunately due to a restriction in the hose entrance I am unable to use the rods and cleaning pads.
1 of 1 people found this review helpful.
Such a shame you didn't notice on the website we state the cleaning wand isn't compatible with the slimmer 15 mm hoses like the Climateline. We'll be in touch.....
The perfect tool for ensuring the tubing is free from all foreign matter. It's just the ticket.
This product really solves the problem of cleaning the large cpap tube. Simple idea but great that you can buy it from Hope2Sleep.
I cannot yet review the cleaning wand as I have not had time to use it, but am very impressed with the quality of the service at Hope2Sleep. I had some queries and emailed them and had an immediate reply, and they were also very helpful when I had to ring them about an order which I had got wrong. I would recommend their customer service to anyone and wish all customer service were so helpful!
Thank you and it's our pleasure 🙂 Hope you're finding the product helpful too.
Only used it once, seems OK, works well but expensive for what it is
The tube cleaner is an effective tool when used with the correct pads. Take care, though, only to fit one pad to the wand. If you (accidentally) fit two pads, the tool becomes stuck in the tube and is difficult, but not impossible, to retrieve.
Good tip for others thanks Hilary.
Shipping
We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible. Weekend or UK bank holiday orders are sent out the next working day. An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list. Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.
All orders are sent via 1st class mail within the UK. Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.
Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment. On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called 'free delivery' like some sites and Ebay pressurise sellers to do!
Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.
If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.
Important for International Orders
We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate. Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.
International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.
Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:- "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."
Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed. A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.
Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-
Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.
We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people.
If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.
If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.
Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked. However, we cannot be held responsible for any additional costs incurred when the products reach your own country.
If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.
Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.
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