SoClean, the world's first automated CPAP Cleaner and Sanitiser is now here in the UK, giving an opportunity to have the same disinfecting and sanitising process currently used in hospitals in our homes.

SoClean kills 99.9% of germs and bacteria in the mask, hose and humidifier tank with no disassembly, no water and no chemicals. Thereby resulting in a safer, healthier way to breathe cleaner air.

The SoClean uses activated oxygen to eliminate any mould, bacteria, and viruses that may be lingering in the CPAP system, and is the same process used in hospital sanitising, water purification, hotel housekeeping and produce handling. To see a demonstration of how it works, see the video below:- 

Patients using a Resmed CPAP machine, please click on the 'Important Information' tab to read Resmed's latest statement.

Hope2Sleep Charity have trialled the SoClean on Philips Respironics, Resmed + Drive Devilbiss machines and so found it certainly appears to be doing its job well, in that the air in the machine feels much fresher than with regular sanitising.  In fact all our trustees who use CPAP or Ventilation actually now own a SoClean themselves.  It is easy to operate after the initial setup, and can be left connected for easy frequent use. We cleaned the facial oils off the mask as usual with the CPAP Wipes after putting into the SoClean, but this is personal choice, and apparently doesn't matter which way around it is done, according to the manufacturer, but it is better for the mask to be completely dry before placing into the SoClean.

The reviews are very positive, and especially for people with sinus issues and who are prone to repeated respiratory infections, nasal stuffiness and allergies.

Some of the Important Questions relating to the use of the SoClean are below, and there are somemore on the manufacturer's website:

Will the SoClean work with my heated hose?  

Yes, but you will need an adapter (as listed below).

What size mask fits the SoClean?

The chamber has a 5” X 5” opening and is 7” deep. Any mask under that size will fit. The Philips Respironics' FitLife Total Face Mask WILL NOT FIT inside the SoClean 2 Machine.
 

Does the SoClean get rid of facial oils from my mask?  

The SoClean will inhibit facial oil build-up, but it WILL NOT remove the oils as despite the name 'SoClean', this is primarily a sanitising machine!  For people who use CPAP Wipes these will still be needed or your preferred cleaning method will still be necessary).  Although the SoClean will sanitise and kill any viruses, bacteria or fungi on your mask some inert residue can be left behind.
 

What if I do not use a humidifier - can I still use SoClean? 

Yes the SoClean works with a humidifier or without out one. If you do not use a humidifier then the SoClean will sanitise the hose, mask, and headgear.
 

Are there any studies proving that the SoClean works?

Yes - you can download the reports here:  SoClean Lab Reports.
 

When and why do I need to use the SoClean Neutralising Prewash Solution? 

The pre-wash is intended to be used on all parts of the CPAP equipment (mask, hose and water chamber) BEFORE using the SoClean for the first time.  It is also important to use the pre-wash solution everytime you get a replacement new mask, hose or resevoir. 

The pre-wash is a fragrance-free hypoallergenic cleaning solution and it neutralises any pre-existing odours from detergents, and removes any residue from the manufacturing process.  (Many people find this SoClean Solution an amazing product even if they don't have a SoClean machine for soaking their masks, as it really does a fabulous job of cleaning).
 

Do I need to replace any SoClean parts? 

Yes - around every 6 months or so (depending on run times), the check valve and the filter need to be replaced.  These items are sold together in a kit.   The machine is programmed to tell you when these are needed.

Can I keep the SoClean permanently attached to my CPAP machine, or should I detach the SoClean each night and then plug in my CPAP hose?

You should not have to disconnect anything – that is the wonderful thing about the SoClean. Once you have it set up, you can leave it until you have to replace your CPAP hose. In some cases when used with a heated hose adapter, you may have to disconnect the water chamber to fill with water.

If necessary, can I position the SoClean on a shelf below my CPAP machine?

Preferably the SoClean cleaner and sanitiser should be level with your CPAP so the flow is easier, but you can put it on a shelf below your CPAP. You will have enough hose length. If you do put it below your CPAP unit, we ask that you periodically look at the check valve assembly to make sure there is no water in the clear tube, as this can harm you SoClean unit. If you do see water, you should replace the check valve assembly.

Can I use the SoClean CPAP Cleaner and Sanitiser with two CPAP machines?

The SoClean is designed to stay connected to one CPAP machine. You can clean two CPAP machines; however, you will need to disconnect and reconnect your CPAP equipment. This would be extremely cumbersome and not recommended.
 

If I wash my CPAP mask before putting it into the SoClean, does it have to be completely dry?

It is better to run the SoClean when your CPAP mask is completely dry.

Will I still need to replace the water in my CPAP reservoir while using the SoClean? Or should I just add water as needed?

It really is a personal decision; however, you can be assured that each time you run the SoClean, you are sanitising the water in the humidifier.
 

Video Instructions

• Sleek design and tiny footprint of just 11 inches x 11 inches
• LCD display
• Indicator lights throughout the cycle
• Left or right hose insertion option
• Easy filter cartridge system
• 1 Year Warranty and *30 day money back guarantee for extra peace of mind!  

​*In the unlikely event of you not being satisfied with the SoClean, returns are accepted only with the original packaging and in the same condition it was sent in.  Buyer is to pay return postage to us and the cost of the SoClean and any adapter will be reimbursed upon receipt.

ORDERING INFORMATION

The SoClean Machine is supplied with a UK plug and contains a cartridge which requires replacing approximately every 6 months, depending on usage.  The machine give a warning when this is necessary.  There is a complimentary small starter bottle of the SoClean Neutralising Pre-wash which needs to be used on all equipment when placing in in the SoClean machine for the first time.  (The solution itself is a marvellous product for cleaning the masks, even for people who don't use the SoClean Machine and larger bottles can be purchased on this link SoClean Neutralising Solution).

Most machines are compatible with the SoClean, but if in doubt please contact us.

ADDITIONAL ADAPTERS

If your CPAP or BiPAP machine DOES NOT have an attached heated humidifier then you DO NOT need to purchase an additional adapter.

When placing your order we have added the most common machines as to whether an adapter is necessary, but the following should help too.

Philips Respironics' Machines:-

All Philips Respironics machines WITHOUT a humidifier, do not need an additional adapter, except for the travel-sized DreamStation Go.

An additional adapter is needed for all the Respironics' machines when used with a humidifer. 

Drive Devilbiss Machines:-

No additional adapters are needed with any of these machines.

Resmed Machines:-

All Resmed machines WITHOUT a humidifier, do not need an additional adapter, except for the travel-sized Air Mini.

An additional adapter is needed for the Resmed machines when used with a humidifer.

Fisher & Paykel Machines:-

All Fisher & Paykel machines will require the appropriate adapter, whether or not a humidifier is used.

For any machines not listed above and you need help, please contact us and tell us which machine you are using, whether you have a humidifier and if you are using a heated hose. 

Click Here to download Manual

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.

It is very important to use the SoClean Neutralising Pre-wash Solution the first time any CPAP mask or part is sanitised with the SoClean.

For safety with the use of ozone, you must follow the instructions carefully, and it is especially important to leave the mask inside the SoClean for a minimum of 2 hours after sanitising, before wearing the mask.  Ideally, sanitisation would be carried out in a morning or several hours before bedtime.

RESMED MACHINE USERS ONLY:-

On the 8th January 2020 Resmed released a statement saying that if any damage is caused to a Resmed CPAP machine by the use of an ozone sanitiser they will not honour the warranty.  This only affects a new CPAP machine purchased after the 1st February 2020.   Resmed are not stating people should not use an ozone machine and say the choice is for the patient to decide, but in the unlikely event of any damage occuring the warranty will be void.

We are puzzled by this statement and no other manufacturer has released one, and over the years and 100's of customers purchasing the SoClean, Hope2Sleep Charity have never come across any customer reporting damage to a CPAP machine after using the SoClean.  We are aware of many cheap chinese ozone cleaners invading the market and wonder if these have caused the problems, and furthermore, would never recommend one of these cheaper alternatives that may not have had the rigorous testing carried out on them - or indeed may not have had the relevant safety checks.  You can download Resmed's statement by clicking here.  Whilst we have no evidence ourselves of a problem, we have to report this in fairness to everyone and cannot be held responsible if any damage did happen to occur.

SoClean themselves have also made a statement in response to Resmed's which we have copied word for word from their website as of today's date (25th April 2020):-

ResMed has recently raised concerns about the use of ozone devices with ResMed CPAP AirSense™ 10 devices, indicating that increased motor noise is the result of using ozone devices with the ResMed AirSense™ 10 device. SoClean stands by its product and are so confident with its performance that we are issuing a warranty Policy to cover AirSense™ 10 devices for claims of increased motor noise when used with a SoClean device, as long as the ResMed device is still within the two year warranty period.  The details of that Policy are below. Simply put, we want to make it clear to our resellers and SoClean customers that using a SoClean device will result in no practical change to your two year warranty on your AirSense™ 10. Effective May 1st, 2020, for ResMed AirSense™ 10 units, if a ResMed customer is no longer able to submit a warranty claim for increased noise due to use with a SoClean device, SoClean will cover the costs of repair.

Please click here to download SoClean's own warranty for Resmed Airsense CPAP Machines.