IMPORTANT UPDATE 

Our sleep study service is in very high demand and varies on demand at the time from 1-3 weeks, but as soon as your order is placed and you have received an email confirmation of your order, this guarantees you are placed on our waiting list which does vary on demand. This is because we are one of the rare organisations that are using polygraphy sleep study equipment which, importantly, include breathing cannulas, as well as the fact we offer 2-night sleep studies for better accuracy.

Please do not be concerned if you don't hear from us immediately, as once your place  moves higher up our list we will contact you with the relevant forms we require completing before sending the equipment. 

Please Note:- We do not offer any sleep studies without the use of nasal cannulas to check for sleep disordered 'breathing', as we have too many people who come to us having to pay for a repeat sleep study, due to the fact that sleep study equipment from other companies that do not use a nasal breathing cannula have failed to diagnose or have underdiagnosed them!

The sleep study polygraphy devices for diagnosing sleep apnoea we send out will either be the Stowood Black Flash recording monitor or the S-Med Resp Eco - both of which are worn around the waist with a finger pulse oximeter attached to the finger and a breathing cannula which is an accurate way of checking for sleep disordered 'breathing' (sleep apnoea being the most common form).

We need to contact you before sending out this expensive equipment to ensure you are available to take the test immediately and will be in to receive delivery which requires a signature, so please ensure you give us both an email address and telephone number where we can reach you quicker. If we cannot get hold of you we will contact the next person on the waiting list until you reply to our email or voicemail. If you have not heard from us within a couple of weeks please check your spam in case your email provider has sent our email there in error.

Our screening test is a Diagnostic Sleep Apnoea Screening Sleep Study  for adults who suspect they are sufferers of obstructive sleep apnoea, and the diagnosis is carried out by a qualified NHS Sleep Consultant with many years of experience in diagnosing and treating patients with sleep apnoea.

This sleep study is not a diagnosis for UARS (Upper Airway Resistance Syndrome), and in fact no home sleep study equipment can do that, even based on RERA's (respiratory effort related arousals)  which some equipment provides, although the sleep consultants manually scoring our results can often see if UARS is suspected.  The gold standard diagnosis for UARS is Esophageal Manometry (Pes) or at the least a Drug-induced Sleep Endoscopy.  It should also be stated that many people who believe they are suffering from UARS are surprised to discover they actually have sleep apnoea, so a sleep study is certainly worth investigating first.  Please see our information page on UARS (Upper Airway Resistance Syndrome).

The results will will be manually scored, and not based on automatic analysis like some equipment is, and will be scored by a qualified and highly regarded independent registered Sleep Consultant, who will provide a clinical diagnostic report. Full advice and recommendations will be given by the Sleep Consultant on the clinical report, or if sleep apnoea does not show up, advice will still be given based on the findings.  You will also be given free support by our charity throughout this process and will also receive the full clinical results reports.

Once you have the results of your sleep study and, if sleep apnoea shows up, you can take the results to your GP who should then refer you to your local sleep clinic.  The diagnostic equipment we use is the same diagnostic equipment used in many UK sleep clinics, but depending on the sleep clinic they may still want to do a repeat sleep study, although many NHS sleep clinics are happy to use the results from our private sleep study. However, do bear in mind that a private sleep study will rarely result in being jumped up the queue of a sleep clinic's waiting list. 

If the local sleep clinic's waiting list is long or you choose to treat the sleep apnoea privately, if obstructive sleep apnoea is diagnosed and CPAP is recommended by the Sleep Consultant, due to CPAP being a prescription item, you can purchase the equipment yourself, for which we are more than happy to help you with as we stock several different brands of CPAP machines.  For an example of costs, see this page on our website for the CPAP machines www.hope2sleep.co.uk/cpap-machines and you will also require a suitable mask - again we will do our best to advise you on the type of mask you would need.  You can also book a free appointment for a CPAP set-up and mask fittings after diagnosis. If you did take this private route, we would still advise you to be referred to a sleep clinic when you are able to, so that you are treated and monitored under the supervision of qualified sleep clinicians. We also offer free remote monitoring of the CPAP therapy for patients not being under a sleep clinic.

If you've not already seen our page on the signs and symptoms of sleep apnoea, please go to this link on our website https://www.hope2sleep.co.uk/sleep-apnoea-information.html where you will also see that untreated sleep apnoea is most certainly a big risk factor to a person's health, hence why we offer this service.

CPAP machines are a medical device requiring a prescription/diagnosis for a very good reason which is why they should only be purchased following a sleep study like this one we provide, with a diagnosis by a qualified sleep consultant. There are different types of CPAP machines needed for different patients, depending on many factors, so purchasing the wrong kind of machine can actually make the sleep apnoea worse on some occasions, or may not even resolve the problem.

IMPORTANT INFORMATION

Our sleep study service is in very high demand and varies on demand at the time from 1-3 weeks, but as soon as your order is placed and you have received an email confirmation of your order, this guarantees you are placed on our waiting list which does vary on demand. This is because we are one of the rare organisations that are using polygraphy sleep study equipment which, importantly, include breathing cannulas, as well as the fact we offer 2-night sleep studies for better accuracy.

Please do not be concerned if you don't hear from us immediately, as once your place  moves higher up our list we will contact you with the relevant forms we require completing before sending the equipment. 

• This Sleep Study is for diagnosing Obstructive Sleep Apnoea in Adults only.
• You DO NOT need a GP referral for this test.
• Any personal details which are required in order to take this sleep study will not be shared with anyone else, apart from the registered independent sleep consultant, in order to diagnose or report back to you with the results.
• The results of the sleep study is confidential, and shall not be shared with anybody else without your instructions and permission. This includes your own GP or the DVLA.
• This particular test is NOT recommended for people already on CPAP as it would require coming off the treatment, which should only be done under guidance of your sleep clinicians. 
• You can hire the equipment for an extra night which is actually advisable, with separate reports created, as do bear in mind that separate nights recordings would rarely show up the exact same results, as the severity of sleep apnoea often varies from night to night, depending on medications taken, certain foods eaten, alcohol consumption, body temperature, allergies, and nasal stuffiness etc.
• Please ensure you use and then return our device promptly, as this slows down the process and is unfair on those waiting.
• You are paying for the loan of the equipment only, and the subsequent report(s) which will be sent to you, and it must be returned to us via the stamped-addressed recorded delivery packaging provided.  Failure to send back the kit promptly may incur extra charges before the results are sent! 
• We cannot ship this item out of the United Kingdom.
• It is always advisable to ensure you are treated under the supervision of a registered sleep doctor for a diagnosis of sleep apnoea, and we always advise this where it's possible.

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.