This  Amara View Mask really is proving to have high success rates amongst patients, which is indeed a good sign as getting the 'right' mask is a very individual selection process, and it is much harder to get a minimal contact mask for mouth breathers. 

Important Update:-

Philips Respironics have now upgraded the mask to include magnetic clips, which whilst a good feature, people with a pacemaker or cochlear implants will need to confirm if the magnetic clips are suitable. If not, then the non-magnetic clips will need to be purchased separately to replace the magnet ones that come with the mask - See this link.

Hope2Sleep's Observations:-

• Completely won over by the way the base of the nose goes into the nostril hole on the mask, and the edges of the hole create the good seal by clinging to the nose.
• Amara 'View' is certainly a good name for this mask due to being able to wear reading glasses and for the way it offers a wide field of vision!
• Very lightweight mask overall, compared to many other full face masks.
• Very soft silicone cushion.
• Marvellous to have no nasal bridge discomfort or sores, and no part of the mask causing pressure underneath the eyes.
• Now available with magnetic clips.
• The quick release small tube means people can detach the mask from this for bathroom visits, without having to take off the full mask.
• Easy to clean and re-assemble.
• All mask cushions (small, medium and large) fit the same frame, and it would be rare to have to purchase a whole new mask, as most parts can be bought separately, as and when required.

Image of hole opening where base of nose is inserted

Philips Respironics says:-

Enjoy the view - the widest field of vision of all leading full face masks! An idea whose time has come.......

The Amara View’s incredible under-the-nose design makes it the only full face mask that won’t cause red marks on the bridge of your nose when compared to the market leaders. Amara View is also the smallest, lightest and has the widest field of vision of all leading full face masks. It’s easy to wear glasses, read, watch TV, and use a computer or tablet.

• Innovative design prevents red marks, discomfort or irritation on the nose bridge.
• The smallest and lightest of all leading full face masks.
• Widest field of vision of all leading full face masks.
• Enables wearing glasses, reading, and watching TV.
• Easy to use with one modular frame for all cushion sizes.
• No bulky cushion and frame in front of your face and eyes.
• Magnetic clips make attaching or re-attaching headgear before bed or in the middle of the night easy and fast. 

Unlike most full face masks, Amara View’s cushion size is determined by measuring the depth of the nose using the simple sizing gauge. Amara View covers less of a patient’s face than all leading full face masks. (An observation noted is that when people appear to be on the borderline of 2 sizes, selecting the smaller size seems to work better).

The Amara View comes in sizes Small, Medium or Large, and there is now also the addition of the Fitpack option which contains all 3 cushion sizes (this is highly recommended if purchasing the mask for the first time in order that the correct cushion size can be selected).  The standard headgear and small mask mini tubing is included in all packs, and additional extras can be bought of the following:-

• Headgear (in standard or large)
• Mask Cushions (all sizes can be used with the frame)
• Headgear Magnetic Clips
• Short Tube

Important Information

The headgear clips and mask cushion contain magnets

PLEASE NOTE that if you are affected by the following contraindications with magnets, you will need to purchase the non-magnetic clips separately on this link.

As of August 2022, Philips Respironics is updating its existing contraindications and warnings to the following:

Contraindication:  Use of the mask is contraindicated for patients and their household members, caregivers, and bed partners that may be in close vicinity to patients using the masks, that have implanted devices that may be affected by magnets, including but not limited to:

• Pacemakers
• Implantable cardioverter defibrillators (ICD)
• Neurostimulators
• Magnetic metallic implants/electrodes/valves placed in upper limbs, torso, or higher (i.e. neck and head)
• CSF (cerebral spinal fluid) shunts (e.g., VP (ventriculo peritoneal) shunt)
• Aneurysm clips
• Embolic coils
• Intracranial aneurysm intravascular flow disruption devices
• Metallic cranial plates, screws, burr hole covers, and bone substitute devices
• Metallic splinters in the eye
• Ocular implants (e.g., glaucoma implants, retinal implants)
• Certain contact lenses with metal
• Implants to restore hearing or balance that have an implanted magnet (such as cochlear implants, implanted bone conduction hearing devices, and auditory brainstem implants)
• Magnetic denture attachments
• Metallic gastrointestinal clips
• Metallic stents (e.g., aneurysm, coronary, tracheobronchial, biliary)
• Implantable ports and pumps (e.g., insulin pumps)
• Hypoglossal Nerve Stimulators
• Devices labelled as MR (magnetic resonance) unsafe
• Magnetic metallic implants not labelled for MR or not evaluated for safety in a magnetic field

Warning:  Magnets with a magnetic field strength of 400 mT are used in the mask. With the exception of the devices identified in the contraindication, ensure the mask is kept at least 6 inches (approx. 15.24 cm) away from any other medical implants or medical devices that can be impacted by the magnetic fields to avoid possible effects from localized magnetic fields.  This includes household members, caregivers, and bed partners that may be in close vicinity to patients that use the masks.

For more information please CLICK HERE to download the full document.

Click to download Sizing Gauge

Click to download Fitting Guide

Please note the following helpful videos do not show the updated magnetic clips for the Amara View Mask.  However, everything else remains the same.

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.