We have created this optional voluntary donation as several of our regular customers asked if we could make an option at checkout, when purchasing their products, for them to make a quick donation. We really are encouraged just how many of you are thinking of ways to help us in our charitable work

To make your donation amount choice please select from the options above or there is also an option at checkout to add a donation to your basket.

If you are a UK taxpayer, we are able to claim 25 pence back for each £1.00 you donate under the Gift Aid scheme at no extra cost to you. If this is the case, you can complete this Downloadable Gift Aid Form and either post it to 85 Ings Road, HULL HU8 0SD or email it back to us at donations@hope2sleep.co.uk

Other ways you can make a donation are shown here

Average Rating (12 Reviews):

Write a Review and share your opinions!

Rating:

Brilliant service

08 September 2023 | Simon

Brilliant service really efficient and cost effective .

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This review has not been appraised.

Response:

Thank you very much for your donation Simon which truly helps with our charity work 😊

Rating:

Medical Alert - Sleep Apnoea

05 June 2023 | Kayleigh

This bracelet does wonders for giving peace of mind. Decently priced and strong material that doesn't tear or fade. It reassures me my mum will receive the proper help should something happen and I'm not with her.

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This review has not been appraised.

Rating:

Best charity donation I've made for years

03 May 2023 | Edward

What a worthwhile charity. Thank you for supporting me on my journey to better sleep.

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This review has not been appraised.

Response:

You're very welcome Edward, and thank you for your kind donation which truly helps with our charitable work, and we are always here to support you 🎗️❤️

Rating:

Thank you

12 April 2023 | Revd

I didn't find out about the charity from either of the two respiratory physicians I saw and then came across it in a Guardian Newspaper supplement. The website is excellent and the newsletter equally good and reassuring. Thank you.

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This review has not been appraised.

Response:

Lots of sleep clinics do tell their patients about our charity, so I'm sorry yours didn't. They may not have heard of us YET 😊 So glad you've found us now though and thank you very much for your kind donation 🎗️

Rating:

A Good Nights Sleep

18 November 2022 | Daniel

The Xylimelts are such a small item to fit in ones mouth, but ensures a full night's sleep without the discomfort of a dry mouth to awake with. Sensibly priced leaving the option to make a small, or large, donation.

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This review has not been appraised.

Response:

That's very kind of you Daniel, and so glad the XyliMelts are helping you too 😊

Rating:

Charity

06 September 2022 | Linda

Small donation wish it could be more because you all do a fantastic job on charity support page and in the shop.

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Response:

Aw thank you for your lovely comment Linda and every single small donation helps us and we truly are grateful 😊

Rating:

Thank you!

01 July 2022 | Phoenix

Thank you so much for such an excellent service and support .

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This review has not been appraised.

Response:

You're welcome and thank you again for your kind donation which really does help us 😊

Rating:

Better than all the rest

18 June 2021 | Roger

Hi I am a sleep aponea sufferer and following an accident I damaged the bridge of my nose. My then specialist gave a fitlife full face mask by phillips respirionics. Change of doctors at my NHS clinic have decided they can no longer fund this type of mask its the only one I can use after the damage to my nose. So I found Hope2sleep on line and now I fund the buying of spares myself. I can get all the help and parts I need and the quick reliable service is brilliant. I will be a Life Long customer keep up the great work you do

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This review has not been appraised.

Response:

That's such a shame you can't get the FitLife from the clinic now Roger and have to fund it yourself, yet you also gave us a donation on top of this. We are truly grateful and thank you for your support to us, and as you know we are always here for you too 😊

Rating:

Helping Hope2Sleep help us

11 March 2021 | Murray

What can I say - Hope2Sleep are there for us, and we have to be there for them.

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This review has not been appraised.

Response:

That's so kind of you to say Murray and thanks for your support 😊

Rating:

Voluntary donation

27 November 2020 | Lorna

I had no hesitation in clicking on the voluntary donation as Kath and Natalie were both very helpful when I had an issue with my CPAP treatment. I appreciate that this is a charity and, as such, needs support.

Was this helpful to you? Yes / No

This review has not been appraised.

Response:

Bless you Lorna and we truly appreciate the support 😊

Read all 12 customer reviews...

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible. Weekend or UK bank holiday orders are sent out the next working day. An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list. Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK. Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment. On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called 'free delivery' like some sites and Ebay pressurise sellers to do!

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate. Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:- "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed. A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

Voluntary Donation to Hope2Sleep Charity

To make your donation amount choice please select from the options above or there is also an option at checkout to add a donation to your basket.

ORDERS

RETURNS