We undertake to supply Sleep Comfort Accessories for Obstructive Sleep Apnoea and other related Sleep Conditions.
We can be contacted via email, telephone or written correspondence.
We can normally be contacted by telephone between the hours of 11 am and 9 pm, Monday to Friday inclusive. Please note that the times shown are local to the UK. Email Anytime.
Hope2Sleep
768 Holderness Road
HULL
East Yorkshire
HU9 3JR
United Kingdom
Tel: 01482 708918
Email: hope2sleep@hope2sleep.co.uk
Shipping
We aim to process your order within 24 hours (excluding weekends and public holidays). There are occasions when products are not in stock with either us or our suppliers and when such situations arise we endeavour to give a realistic delivery date of any outstanding item with an option to cancel. If this does happen you will not incur any additional charges.
Should you ever be dissatisfied with the service we provide please e-mail hope2sleep@hope2sleep.co.uk or telephone (numbers above). We will try to resolve any complaint within 5 working days or sooner if possible.
Whilst every care has been taken in compiling this catalogue Hope2Sleep cannot accept any liability for any inaccuracies.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We do not pass your details on to any Third Parties.
The type of information we will collect about you includes:
- your name
- address
- e-mail address
- payment details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing hope2sleep@hope2sleep.co.uk or, if you prefer, you may write to us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We do not use technology to track the patterns of behaviour of visitors to our site. We do use "cookies" to maintain the contents of your shopping cart and address information. This information is kept on your computer.
If you have any questions/comments about privacy, you should email us.
Cancellations Rights
You have the right to return your goods within 14 working days of receipt without the need to give reason for return. However, please note that due to Hygiene Issues, the goods must be still sealed in the original unused condition they were sent to you. We require that any returned goods are sent by registered post at your expense. In the unlikely event of you receiving faulty goods, then your return postage will be reimbursed to you.
Returned goods should be sent to:
Hope2Sleep
768 Holderness Road
HULL
East Yorkshire
HU9 3JR
United Kingdom
Statutory Rights
This does not affect your statutory rights as a consumer |
